Enter the Recovery Key to Get Going Again Microsoft Cant Find Key
Hi Oz
My name is Andre Da Costa; an Contained Consultant, Windows Insider MVP and Windows & Devices for It MVP. I'thou hither to help you with your trouble.
Information technology might be stored in your Microsoft Account.
Sign in https://account.microsoft.com/devices
Under your device, click 'Get Bitlocker Recovery Keys'
If that does not piece of work, kicking into the figurer firmware so turn off Secure Boot then try booting again.
Power off and then power on your computer then press F7 on your keyboard to select Disable driver signature enforcement. Your computer volition now restart automatically.
If the issue persists later disabling the driver signature verification, disable Secure Kick temporarily in your computer'south UEFI/BIOS. You can contact your computer'due south manufacturer or cheque the device manual for the steps on how to practice this.
Of import: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly tin can cause serious problems that may forbid your calculator from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings tin can be solved. Modifications of the settings are at your own risk.
If you can't find the toggle to disable Secure Boot, a firmware update for the UEFI/BIOS may exist required. This tin usually be found in the manufacturer'due south website.
Later on disabling Secure Kick, boot ordinarily into Windows
All-time regards,
Andre Da Costa
Independent Advisor for Directly
5 people found this reply helpful
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The Key is not in my business relationship.
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Were you able to attempt the steps to disable Secure Kicking in the BIOS?
Ultimately, you volition need to perform a clean install and restore from a fill-in.
Best regards,
Andre Da Costa
Contained Advisor for Directly
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The technician who has my computer says he can't even do a system restore without the recovery key and I've got no idea where to find it.
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Unfortunately, a make clean install will be required.
Go to a working computer, download, create a bootable copy, and then perform a make clean install.
Step 1: How to download official Windows 10 ISO files
http://answers.microsoft.com/en-us/windows/wiki...
Step 2: How to: Perform a clean install of Windows 10
http://answers.microsoft.com/en-us/insider/wiki...
Best regards,
Andre Da Costa
Independent Advisor for Directly
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The technician who'southward helping me says that he tin't change any configurations without the recovery key, and that includes disabling the secure boot.
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You should exist able to kicking from install media and format the drive. If non, try resetting the BIOS defaults:
Effort resetting your BIOS defaults:
https://world wide web.groovypost.com/howto/reset-pc-bios-...
If that does not work and you have a desktop computer...
Ability downward
Unplug it
Open up the arrangement unit
Remove the CMOS CR-2032 scrap
Plug it in, first the machine, wait 10 seconds
Power downwardly, unplug it, reinstall the CMOS CR-2032 chip
Plug it in over again, power up
Information in the higher up link is sourced from a trusted Microsoft MVP blog.
Best regards,
Andre Da Costa
Independent Advisor for Directly
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I got the estimator dorsum and disabled the secure boot myself.
The computer gave me a message saying that I demand the recovery cardinal because secure kicking has been disabled.
I guess my next motion it to contact ASUS about restoring to mill settings.
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Glad to know you take fabricated progress Oz.
Best regards,
Andre Da Costa
Independent Advisor for Directly
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BitLocker is preventing even a clean install. I've got to pay $60 to send the calculator back to ASUS.
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Source: https://answers.microsoft.com/en-us/windows/forum/all/cant-find-my-bitlocker-recovery-keys/b6582bcf-53e9-4464-9d9c-49f4e9924e3c
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