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As a result of Covid-nineteen and to protect the interests of our partners and their guests, we changed the activation engagement of all virtual credit cards to 1 day after bank check-in. Nosotros're at present reversing this alter for sure eligible partners. Read department ii.7 of this article for more info.

Annotation: Our payment solutions aren't available everywhere yet. We'll permit y'all know when they're bachelor for your belongings.

In this commodity

SECTION one: Full general data

Department 2: Getting paid by virtual credit card

SECTION 3: Getting paid by bank transfer

SECTION 4: Payments in North America

SECTION 5: Payments in Brazil

Department 1: Full general information

We can facilitate guest payments for you lot in a way that suits your property's needs. We can pay you either by virtual credit card (VCC) or depository financial institution transfer, according to the policies you've chosen for your property.

In the past, international travelers may have been unable to book a stay at your belongings because their preferred payment options weren't available. We now support alternative payment solutions similar PayPal, Alipay, and WeChat Pay, then more than guests tin can book with you.

To acquire more about our payment solutions and how to use them, have a look at this article.

ane.two. How do I know if a guest has paid online?

Here's how to tell whether a guest has paid online:

The subject line of the invitee's confirmation email will include the words "Paid online"
The words "Paid online" will also appear in the "Status" cavalcade on the Extranet's Reservations page

Are you using a channel manager or property management organization (PMS)?

If y'all're having issues seeing the info required, contact your connectivity provider and inquire them well-nigh the following features:
- Actress information near the reservation (res_extra_info): This feature enables your PMS/CM to indicate which reservations Booking.com facilitates payments for
- Payments Clarity Package: This feature volition enable you to run across the virtual credit card remainder, activation, and expiration date in your PMS/CM

We charge guests based on your policies and guarantee that guests will make full payments before arriving to your property. If the credit card info a guest provides is invalid and they don't update it or provide valid carte du jour info inside 24 hours, nosotros'll automatically cancel the reservation. If this happens, nosotros won't charge you commission for that booking.

ane.3. How exercise I know if Booking.com will pay me past virtual credit carte du jour or depository financial institution transfer?

You can see which payment method we'll use for each booking in the "Price" column on the Extranet's Reservations page. You tin can too run into the details of the payment method in the "Payment details" surface area of the "Reservation details" page for each booking.

i.4. Who takes care of any extra charges my guests might incur?

We'll ordinarily include extra fees and charges in the amount nosotros collect from guests when they pay online. The exception is for amounts that are broken downwardly per person that you've set to "excluded" on the Extranet. You'll need to charge guests for these amounts yourself. You tin see the breakdown of charges for each booking on the Extranet'south Reservation details page.

i.5. How practise I charge guests a harm eolith?

We don't collect impairment deposits from guests, just you can adapt one directly based on your ain house rules. To find out more about setting up damage deposits, take a look at this commodity.

ane.half dozen. Who provides invoices for my guests?

You need to provide your guests with an invoice when they bank check out. This is because the reservation agreement is a directly transaction between yous and your guest, not with Booking.com. You can provide the invoice on paper, past electronic mail, or both.

Here'due south some other important info about invoices:

We concord no responsibility for invoicing. We don't send invoices for reservations to you or your guests
Make sure you issue invoices in your guest'southward name, or another name agreed upon with them
For payouts you receive by virtual credit card, the cardholder name will always be "Booking.com (Amanuensis)"
When we charge a guest, in that location may be tax implications for you. To detect out more almost local taxes, take a look at this article

For more info nigh invoices, take a look at this article.

i.seven. What happens if I decide to refund a invitee?

If you decide to refund a guest and we haven't already paid you for the booking, we won't. Instead of paying y'all, nosotros'll refund the guest on your behalf.

If nosotros already paid you for the booking by bank transfer, we'll deduct the amount we refund the guest from your next bank transfer payout. If you're not due to receive a payout at that time, you'll demand to pay u.s.a. the amount we refunded to the guest. We'll ship you a debit note to let you know about this.

If we've already paid yous for the booking using a virtual credit card (VCC) and you already charged information technology, y'all'll need to refund it. To discover out more about refunding VCCs, take a look at this article. If you haven't charged the VCC yet, you don't need to do anything.

SECTION 2: Getting paid by virtual credit menu

2.one. What'due south a virtual credit bill of fare and how does it work?

A virtual credit card (VCC) is a temporary, digital Mastercard that's linked to an existing credit carte du jour. Information technology functions like a regular credit card and helps guests brand secure online payments.

Here's what you need to know about charging VCCs:

For every relevant booking you receive, we'll send you lot a new VCC
As long equally a VCC is active, you tin can charge it as many times as y'all like until the balance reaches zero
Each VCC has a unique card number, expiration date, and card verification lawmaking (CVC), and nosotros never reuse these details
Each VCC too has an activation date that's generally set to i day afterward the check-in appointment, except for eligible backdrop where the VCC is activated when the reservation becomes not-refundable

Once the VCC is activated, you tin can view the details on the Extranet as many times as you lot like for 18 months (547 days) from the bank check-out date.

Y'all have upwards to 365 days after the check-out date to charge a VCC. If you don't charge it by then, the funds will revert back to us. We'll also electronic mail you a weekly summary of any amounts you lot have remaining on VCCs.

2.2. How practise I charge a virtual credit card?

Here's how to charge a virtual credit carte du jour (VCC) for a reservation that the guest paid for online:

Log in to the Extranet and click Reservations
Click the invitee'south name or reservation number to view the Reservation details folio
Click on View credit card details
Enter the VCC details using your POS automobile
Charge the available amount displayed

For a more detailed caption well-nigh how to accuse VCCs, watch this tutorial video.

If you use a channel manager or property management system, yous can acquire more about charging VCCs in this article.

2.iii. Why tin't I charge a virtual credit card?

If something goes wrong when you try to charge a virtual credit card (VCC), y'all'll be able to see the reason on the Reservations details page about xxx minutes later.

Hither are the most mutual issues with charging VCCs and what to exercise to resolve them:

If the card isn't agile yet, check the activation date on the Extranet
If the carte du jour has insufficient funds, check the amount y'all're charging matches the available balance, then attempt over again
If the CVC entered is incorrect, double-bank check you're using the correct number
If the expiration engagement entered is incorrect, brand sure you lot're using the correct expiration date
If your POS machine merchant code is invalid, contact your payment service provider for help. Booking.com's VCCs tin can just be charged by merchants registered as adaptation providers. You can become your code changed if necessary.

If there's a security lock, you lot've fabricated besides many attempts to charge the same carte du jour – endeavor once again in 24 hours

If you're having other problems charging a VCC, contact us via your Extranet inbox.

two.4. How do virtual credit cards work with cancellations, no-shows, and modifications?

If you receive a counterfoil, no-show, or modification and you're owed money, we'll send you lot an email with updated virtual credit bill of fare (VCC) details.

2.v. How and when can I refund a virtual credit card?

If yous've already charged a virtual credit card (VCC), there are two situations when you lot'll demand to refund information technology:

You or your invitee cancel or modify a booking, or the invitee doesn't evidence up, and you agree to waive any fees that would apply
A reservation is canceled due to Force Majeure. In these cases, guests shouldn't exist charged for stays they can't complete, and then we waive committee on affected reservations

In both cases, we'll refund the guest and you'll need to refund the same VCC you originally charged. To notice out more than near how to do this, take a look at this article.

2.6. When and how will I exist paid?

When a invitee makes a booking and pays for it online, nosotros'll send you a virtual credit card (VCC) along with the booking details. This carte du jour gives you access to the exact amount for that booking, and yous can charge information technology as you commonly would. Merely make sure you lot exercise so later on its activation appointment. This is generally set to i 24-hour interval after the check-in engagement, except for eligible properties where the VCC is activated when the reservation becomes not-refundable.

2.7. How practice I know if I'm eligible for an earlier VCC activation date?

Partners with an established payment track record are eligible for an earlier activation engagement. To qualify, you must:

Procedure monthly invoices on time, co-ordinate to payment due dates
Have no unpaid or written-off invoices from the past 12 months.
Accept no outstanding VCCs past the 60- to 90-day borderline when a guest refund is required
Accept six months of partnership with Booking.com, including validated guest stays and reviews.

If you lot meet all these criteria, you'll showtime to receive VCCs with earlier activation dates from week vi of the post-obit quarter. Nosotros review eligibility every quarter. If you no longer meet the criteria, we'll go back to issuing VCCs with an activation date fix to one day after check-in.

ii.8. How much time do I have to charge a virtual credit card?

We mostly activate virtual credit cards (VCC) one day after the check-in date. For eligible backdrop, nosotros practise this when the reservation becomes non-refundable. Once the VCC is activated, y'all can view its details on the Extranet as many times as yous desire for 18 months (547 days) from the check-out date.

You have up to 365 days subsequently the cheque-out appointment to charge a VCC. If you don't charge it by then, the funds will revert back to u.s.. We'll also email you a weekly summary of any amounts you have remaining on VCCs.

2.ix. What if I'grand asked to enter a zip code when I charge a virtual credit card?

If you're asked to enter a zero or postal code when you charge a VCC, you tin use the guest's or your own zip lawmaking, or else 1017CE, which is the postal code for our headquarters in Amsterdam.

2.ten. What fees are involved when I charge a virtual credit card?

Your payment service provider will mostly accuse a fee between two% and three% for facilitating each transaction. The exact amount you're charged may depend on local laws and any boosted fees charged by your bank. For more info, contact your payment service provider.

ii.11. How do exchange rates affect my virtual credit card payments?

Exchange rates don't touch your payments if yous set the price of your rooms in the same currency as yous use to accuse virtual credit cards (VCCs).

If you lot receive a VCC in i currency but charge it in a different one, Mastercard will catechumen the corporeality using their own exchange rate. You can detect out what this is on the Mastercard website.

two.12. How does commission work for bookings that I get paid for by virtual credit menu?

You'll pay commission for these bookings the same way as other bookings. Each payment you receive by virtual credit card (VCC) volition exist for the total gross amount of the booking. When we e-mail you the VCC details, nosotros'll include details of the amount you've been paid. We'll too invoice y'all separately for your committee fees as normal.

Section three: Getting paid by banking concern transfer

Note: Not all properties are eligible for payments by bank transfer. To check whether your belongings is eligible and find out more than nigh the costs involved, log in to the Extranet, click "Finance," then "Getting paid," and scroll downwardly to the FAQs at the bottom.

iii.one. When will I become paid by banking company transfer?

When you receive bank transfer payments volition depend on the schedule you're ready for.

If you're prepare for monthly payments We'll process payments no after than the 15th of the month subsequently the guest checks out.

If you lot're set up up for payments four times a month Nosotros'll process payments on the sixth, 9th, 18th, and 27th of each month. Each payout will include reservations where the guest checked out during the catamenia since your last payment was processed. The payment on the 6th of the month includes reservations where the invitee checked out between the 27th and the final day of the previous month.

If you're set up up for weekly payments Nosotros'll procedure payments every Thursday for reservations where the guest checked out during the previous week, which runs from Thursday until Wednesday. If the Thursday when we would usually procedure your payment is a public holiday, we'll procedure information technology on the next business solar day.

Whichever payment schedule you're set for, it may accept a few days for your payment to go far in your account, depending on your bank.

To check or change your payment schedule, log in to the Extranet, click "Finance," then "Getting paid."

3.2. Where tin I notice my commission invoices and payout documents?

Here's how to download your commission invoices:

Log in to the Extranet
Click Finance, then "Invoices"
Cull the year you desire to filter past
Click "Download PDF" under the number of the invoice you desire to download

To see the reservations that accept been included on each invoice, click "View statement" under the invoice amount.

Every calendar month we'll email you payout documents with details of reservations that guests paid for online, every bit well as any refunds. You can also download these payout documents. Here's how:

Log in to the Extranet
Click Finance, then "Payout info"
Click the arrow next to the period you lot're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout document

iii.3. How is my commission calculated for bookings I go paid for by bank transfer?

Depending on the country you lot're in and payment model yous're using, your payment volition either be gross or net.

If you receive a gross payout, we'll pay you the total corporeality of your reservations. We'll then invoice you for commission equally normal. Your commission invoice will include all bookings from the previous period, including any bookings that weren't paid for online.

If you receive a cyberspace payout, nosotros'll pay you the total amount of your reservations minus the total amount of all your invoices. You won't have to pay for commission separately.

3.4. How do I add or alter my bank details?

Here'southward how to alter the depository financial institution details we use to pay y'all:

Log in to the Extranet
Click Finance, then "Bank details"
Under "Receiving payouts from Booking.com," click "Add together banking concern details" or "Edit banking concern details"
Enter your new banking concern details
Click "Update bank details"

Continue in mind that it can take upwards to six business days for your banking concern details to be fully updated in our system.

To find out more virtually updating your banking company details, watch this tutorial video.

3.v. How do substitution rates touch my banking concern transfer payments?

Exchange rates don't touch your payments if you set the cost of your rooms in the same currency that we use for your banking concern transfer payment.

If the currency you lot set your rooms in isn't the same, we'll convert the corporeality using Bloomberg'due south commutation rate from the day before nosotros ship your remittance advice.

If we make your bank transfer payment in a different currency from your bank account's, your bank will convert the amount using their own exchange charge per unit. To detect out what this is, contact your banking company directly.

To notice out which currency we'll make your bank transfer payment in, bank check the payout document we email y'all each month. You tin likewise download these payout documents.

Hither'south how:

Log in to the Extranet
Click Finance, and then "Payout info"
Click the arrow next to the period you're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout document

3.six. Why is the reservation amount on my invoice different from the i in my remittance advice?

The full corporeality shown on your invoice only includes amounts we accuse commission on, such equally room rates. The total reservation corporeality shown on your remittance communication is the total corporeality we've collected from guests on your behalf. This includes room rates plus whatsoever boosted fees, unless these are broken down per person and yous set up them to "excluded" on the Extranet. We don't charge commission on these "excluded" fees.

iii.7. Why exercise I need to prepare a Direct Debit to use Booking.com's payment solutions?

If the amount of your commission invoice is higher than the amount we pay yous by banking company transfer, we'll collect the difference from your bank account. Nosotros need you to set up up a Direct Debit to allow us to practice so, unless Direct Debits aren't bachelor in your state.

To find out more about paying your commission invoice by Direct Debit, take a look at this article.

Section 4: Payments in North America

4.1. When will I receive payments if I'm located in North America?

We'll process your payment one day later on the cheque-in date, though it may take upwards to seven business days to announced in your bank account.

4.2 Where tin I detect my committee invoices and payout documents if I'm located in North America? If you're located in North America, here's how to download your commission invoices:

Log in to the Extranet.
Click Finance, so click Invoices
Cull the year you want to filter by
Click "Download PDF" under the number of the invoice you want to download

To run across the reservations that have been included on each invoice, click "View statement" under the invoice amount.

Every month we'll email you lot payout documents with details of reservations that guests paid for online, too as any refunds. You can besides download these payout documents. Here's how:

Log in to the Extranet.
Click Finance, then "Payout info"
Click the arrow next to the period you're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout document

4.3. How much will I receive?

You lot'll receive the total amount of your reservations plus whatsoever boosted fees, unless these are broken down per person and you set them to "excluded" on the Extranet. If you lot'd also like to allow your guests to pay these additional fees online, you tin can arrange this separately.

4.4. What should I practice if I haven't received a payment and I'm located in N America?

If you oasis't received a payment, we all the same might need to receive your banking concern details earlier nosotros can activate your account.

Hither's how to provide the info we demand:

Log in to the Extranet.
Click Finance, and so "Depository financial institution details"
Under "Receiving money from Booking.com," click "Add bank details"
Enter your banking company details
Click "Update banking concern details"

Once you lot provide this info and we activate your account, we'll process a payment for all your outstanding reservations. This should arrive in your bank business relationship within seven business organisation days.

four.5. How do I change my banking company details? How long does it accept for these changes to have effect in N America?

If you're located in North America, here'south how to change the banking concern details we utilise to pay you:

Log in to the Extranet.
Click Finance, so "Bank details"
Under "Receiving payouts from Booking.com," click "Add banking company details" or "Edit depository financial institution details"
Enter your new bank details
Click "Update bank details"

Keep in listen that it can take up to half dozen concern days for your banking concern details to exist fully updated in our system.

To notice out more about updating your bank details, scout this tutorial video.

4.six. How exercise I pay committee in Northward America?

If you're located in N America, you pay commission commonly, but some details under the Extranet's Finance section may appear slightly different.

For more than info about paying invoices, take a look at this article.

To find out how to view your invoices and payout documents if you lot're located in Due north America, see department iv.ii.

SECTION v: Payments in Brazil

five.i. How do Booking.com's payment solutions work in Brazil?

In general, payment procedures in Brazil follow the aforementioned processes listed in Section one.

Notation: At that place might be some situations in which you'll have to pay the states a commission invoice separately. Learn more below in Section v.13.

5.2. How do I know if a guest paid online in Brazil?

You can find info nigh this in section 1.2.

5.3. Who provides invoices for my guests in Brazil?

You can find info about this in section 1.6. For more details about paying local taxes in Brazil, see section 5.15.

5.4. Who takes care of any extra charges my guests might incur in Brazil?

You tin notice info virtually this in section ane.4.

5.5. What happens if I decide to refund a guest in Brazil?

Yous can notice info about this in section 1.7.

5.6. How practise I charge guests a damage eolith in Brazil?

You can find info near this in section 1.5.

5.seven. Should I go on managing my reservations if I bring together Payments by Booking.com?

Yeah, y'all should continue managing reservations as you normally would. This includes letting us know virtually cancellations, no-shows, and other issues related to reservations, so we tin can brand sure nosotros don't charge you commission when at that place isn't whatsoever due.

To find out more about how to practice this, accept a look at this article.

5.eight. When will I receive payments if I'm located in Brazil?

Nosotros'll process your payment by the 15th twenty-four hour period of the month after the invitee checks out. If the day when we would usually process your payment is a public vacation, we'll process it on the side by side business solar day. Depending on your bank, it may take a few days for the payment to make it in your account.

v.9. Where tin I notice my commission invoices and payout documents if I'm located in Brazil?

If y'all're located in Brazil, here's how to download your committee invoices:

Log in to the Extranet.
Click Finance, then click Invoices
Choose the yr y'all want to filter by
Click "Download PDF" under the number of the invoice you want to download

To see the reservations that have been included on each invoice, click "View argument" under the invoice amount.

Every month nosotros'll email yous payout documents with details of reservations that guests paid for online, equally well as any refunds. You can likewise download these payout documents. Here'southward how:

Log in to the Extranet.
Click Finance, then "Payout info"
Click the arrow adjacent to the menses you're interested in to see a list of reservations
Click "PDF" or "CSV" to download the payout certificate

v.x. How do I add or change my bank details if I'chiliad located in Brazil?

Here's how to modify the depository financial institution details we use to pay you:

Log in to the Extranet.
Click Finance, and then "Banking concern details"
Under "Receiving payouts from Booking.com," click "Add banking concern details" or "Edit bank details"
Enter your new bank details
Click "Update banking company details"

Here are a few things to go along in mind when inbound your bank details:

Enter your four-digit bureau number without the check digit
Enter your account number with the check digit only without the dash. If the check digit is "Ten," supplant it with a zero ("0")
Enter your CPF or CNPJ number with a dot ("."), dash ("-") or forrad slash ("/")

Keep in mind that it tin can take up to half-dozen business days for your depository financial institution details to be fully updated in our system.

To find out more about updating your banking concern details, watch this tutorial video.

5.eleven. Why haven't I received my banking concern transfer payment if I'one thousand located in Brazil?

If you're expecting a bank transfer payment simply haven't received it nonetheless, here are a few possible reasons and what you can practise to fix them:

If you haven't added your bank details withal, you'll need to do so earlier nosotros can process your payment
If your bank details are incorrect, y'all'll receive a message in your Extranet inbox telling you what to do adjacent
Y'all may have unpaid commissions for past reservations that guests didn't pay for online. Yous can see which reservations guests paid for online by looking for the words "Paid online" in the "Condition" column of each booking on the Extranet'southward Reservations page.

five.12. If my banking company transfer payment is rejected past my banking concern, when volition I receive a new payment?

If your bank rejected a bank transfer payment because your depository financial institution details were invalid, first you lot'll demand to update them on the Extranet. One time you lot've done this, we'll process a new banking concern transfer payment to you lot by the 15th day of the following calendar month.

5.13. Will I receive a boleto to pay my committee?

We'll usually make a net payment to yous each month for the full amount of your reservations, minus the total amount of all your invoices.

If the full amount of all your invoices is higher than the total amount of your reservations, we'll make a gross payment to yous and also transport y'all a boleto for your unpaid commissions. Nosotros'll send you a bulletin to your Extranet inbox to let you know that you demand to pay this.

This tin happen if you have outstanding commission fees for reservations that you handled payments for yourself, for example earlier you joined Payments by Booking.

five.14. Why did I receive a boleto for payment?

Yous received a boleto to pay considering the amount you were owed from Booking.com was less than the amount you owe for commission. For more info about this, see Section 5.13.

five.fifteen. Why have I received a Nota Fiscal?

A Nota Financial is a taxation certificate that we need to send y'all whenever we provide services to y'all. We'll email you a Nota Fiscal each month equally long as y'all receive bookings on our platform. Y'all tin can also download these documents. Here's how:

Log in to the Extranet.
Click Finance, then "Invoices"
Click the invoice number yous're interested in to open the Nota Fiscal in a new window

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Source: https://partner.booking.com/en-us/help/policies-payments/payment-products/payments-faqs